Shipping Protection is an optional $4.98 add-on that covers your order from the moment it leaves us until it reaches your door.
What's covered
- Lost in transit — tracking stalls or the carrier can't locate your package.
- Stolen after delivery — marked delivered, but it never made it to you.
- Damaged in transit — the product arrives broken, leaking, or unusable.
How to claim
Email support@trynewbloom.com with your order number and one line about what happened. No photos required, no forms. We ship a free replacement — one per order.
Good to know
- Claims for lost or stolen packages can be filed 7 days after the last tracking update, and up to 30 days after the expected delivery date.
- Damaged items should be reported within 14 days of delivery.
- Protection covers replacement, not a refund of the protection fee itself.
- It's optional. Untick it in your cart at any time before checkout and you won't be charged.
Questions? We're at support@trynewbloom.com.